1. Scope and order of documents
“Neighbourdo”, “we”, “us” and “our” mean Neighbourdo. “You” means the visitor, customer or organisation using this website or engaging us. By using the website you agree to these terms. For paid work, a proposal, statement of work, order form, data-processing agreement or other signed agreement will define the exact scope, deliverables, fees, acceptance criteria and commercial terms. If it conflicts with these general terms, the signed project document prevails.
2. Website use
You may use this website for lawful, legitimate business purposes. You may not attempt to disrupt, probe, scrape at scale, reverse engineer, bypass security controls, introduce malicious code, misrepresent your identity, or use the site in a way that harms Neighbourdo, its clients or other users. We may restrict access where reasonably needed to protect the site or comply with law.
3. Enquiries, estimates and proposals
Website content and early discussions are general information, not a binding offer, technical warranty, security certification or commitment to deliver work. Estimates and timings are indicative until confirmed in writing. A project begins only when both sides agree the relevant written scope and commercial terms.
4. Professional services
Our work can include product strategy, software design and engineering, platform and integration work, security and architecture consulting, modernisation, technical rescue, and related services. We will apply reasonable professional skill and care within the agreed scope. You remain responsible for timely decisions, accurate inputs, lawful use of your systems and data, appropriate backups, required permissions, and production approvals unless a project document expressly assigns those responsibilities to us.
5. Client responsibilities, access and change control
You must provide information, decisions, access, materials and approvals reasonably needed for the agreed work, and ensure that the people giving instructions to us have authority to do so. You are responsible for the accuracy, legality and rights clearance of content, data, accounts, systems and instructions you provide. You must maintain appropriate backups and protect your own administrator credentials unless the project document expressly places those responsibilities with us.
A change to scope, assumptions, dependencies, timeline, acceptance criteria or required outcomes may require a written change request. We will explain the material effect on fees, timing, risk or delivery before beginning that changed work. We are not required to perform work outside the agreed scope until both sides agree the change.
6. Review, acceptance and support
The applicable project document sets the review, acceptance, warranty and support process for a deliverable. If a deliverable does not meet agreed acceptance criteria, you must give us enough detail to reproduce the issue and a reasonable opportunity to address it within scope. Product operation after delivery may require ongoing support, hosting, monitoring, supplier accounts, release management or maintenance, which are included only where expressly agreed.
7. Third-party platforms, payments and open source
Products may depend on cloud providers, app stores, payment gateways, APIs, open-source software and other third-party services. Their terms, pricing, availability, security and changes are outside our control. We will identify material dependencies where practical, but you are responsible for your third-party accounts and provider agreements unless the project terms say otherwise. Payment processing is supplied by the relevant payment provider, not by Neighbourdo holding card data.
If we make a paid product, kit or online offering available directly, the purchase, cancellation, fulfilment and refund terms presented for that offering before checkout also apply. Those specific terms prevail where they conflict with these general terms.
8. Intellectual property
Each party keeps ownership of material it owned before the engagement. Subject to full payment and the project terms, we grant or assign rights in agreed client-specific deliverables to the extent stated in the project document. Neighbourdo retains its pre-existing tools, frameworks, templates, methods, know-how, reusable components and general skills, even where used in delivering the work. Third-party and open-source components remain subject to their own licences.
9. Confidentiality and data
Each party must protect the other’s confidential information and use it only for the engagement, except where disclosure is authorised, public through no breach, independently developed, or required by law. Privacy responsibilities and any processing of client or end-user data are addressed in our Privacy Policy and the applicable project terms.
10. Fees, tax and payment
Fees, expenses, tax treatment, payment milestones and consequences of late payment are set out in the applicable project document or invoice. Unless agreed otherwise, quoted fees exclude third-party charges and applicable taxes. We may pause work or withhold delivery where undisputed amounts remain overdue, subject to the applicable agreement and law.
11. Security and service availability
We take security seriously, but no software, network or third-party service is entirely free from defects, interruption or risk. Security consulting identifies and prioritises risks within its agreed scope; it is not a guarantee that all vulnerabilities will be found or that an incident cannot occur. We do not promise uninterrupted website access or a particular commercial outcome unless expressly agreed in writing.
12. Claims relating to client materials
You will defend and indemnify Neighbourdo against third-party claims, losses and reasonable costs arising from client materials, data, instructions, accounts or use of a deliverable that infringes another person’s rights, breaches law or violates a third-party agreement, except to the extent caused by Neighbourdo’s breach of the applicable project document, negligence or unlawful conduct.
13. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. To the maximum extent permitted by law, Neighbourdo is not liable for indirect, consequential, special, punitive or loss-of-profit damages, loss of data, business interruption or loss of opportunity. For a paid engagement, our aggregate liability is limited to the fees paid to us for the services giving rise to the claim in the twelve months before the claim, unless the signed project document states a different lawful limit. These limits do not apply to fraud, wilful misconduct, or liability that law does not permit us to limit.
14. Suspension, termination and changes
Project suspension and termination are governed by the project terms. We may change, suspend or withdraw website features at any time. We may update these terms for legal, operational or service changes by posting a new version here. Continued website use after the effective date means you accept the updated website terms.
15. Governing law and contact
These terms are governed by the laws of South Africa, except where a signed project document states otherwise or mandatory law requires a different approach. Questions or notices should be sent to [email protected].